Managed IT Services
Streamline costs, reduce service downtime, improve productivity
Agility, flexibility, and scalability are the cornerstones of modern IT departments. Our dedicated experts take the pressure off your IT department, ensure that your IT infrastructure is running at peak performance, and free up time which your staff can then reinvest in executing mission critical business tasks.
Additionally, we work on your behalf to:
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We go the extra mile
value added extras to lighten your load
Get unfettered access to an integrated framework of auxiliary support services that your IT department needs to achieve and maintain peak infrastructure performance and scalable operational efficiency
Incident
capture
Detected faults are picked up by the network operations centres (NOC), These leverage the breadth of our expertise, including technical and management escalation points. Automated SLA based escalation matrix. Automated ticket capture
Configuration management
Track the lifecycle of network assets, ensuring hardware is covered for maintenance or replacement ahead of end of life. Configurations are backed up to allow rapid restoration of service if needed.
Network
monitoring
Our system regularly polls all the devices in the network to check for availability and errors. All data is recorded to assist in future capacity, incident, and problem management.
Robust
toolsets
We use best-of-breed tools to gather the telemetry required to manage the environments and overlay our custom-developed correlation platform that reports to the status of your systems.
Incident
resolution
Our highly certified network engineers are trained in root-cause analysis techniques to ensure problems are properly identified and diagnosed. We implement effective corrective actions.
Change
management
Network changes are managed through our rigorous change-management process determined by underlying business requirements. Implementation, testing, and rollback plans are defined and peer-reviewed.
Automated
reporting
We provide multilayered reporting on your network utilization to improve capacity management. Track trends in network usage, assess the impact of new applications, and plan for future upgrades.
Vendor
support
Our relationships with the main network vendors give us access to critical specialists when technical issues arise, allowing us to deliver second-to-none LAN and wireless LAN (WLAN) services.
Data driven decision making
Intuitive, user friendly, and customizable single-pane dashboard summaries powered by an automated dataset comprised of daily performance metrics and statistics gathered from your IT environment.
“We aim to exceed our client’s expectations. To achieve this, we rely on vetted technology partners to ensure that projects are delivered on time and within budget.
With help from Titan Technologies, we’ve seen a significant decrease in mean delivery times, a 24 hour faster incident response time and our customer satisfaction score is up by 65%.”
Morris Aziz
Executive Director, Fortris Company Limited
